An oil spill off the Australian coastline triggered a large investigation by the authorities and the management of the ship’s owners, Westerway Oil and Gas. During the investigation, environmental lawyers uncovered a culture of ‘cutting corners’ by the crew of the ship responsible for the spill. This resulted in unsafe and hazardous work practices. While no loss of life occurred as a result of this incident, investigators believed the risk of death to be extremely high. You are part of the management team for Westerway Oil and Gas appointed to correct organizational performance management processes found to be lacking in the investigation.
Using your knowledge of performance management, identify the approaches you would implement to:
1. Improve the performance of the crew on the ship
2. Establish a culture of excellence in performance
3. Deal with poor performers.