PART B You will be observed demonstrating how you resolve 2 team member di disputes to be selected from the list below Nature of problem…

PART BYou will be observed demonstrating how you resolve 2 team member didisputes to be selectedfrom the list below " Nature of problem " ) with customers . When solving the complaints or disputesyou are required to apply a range of conflict resolution techniques and communication skills . Theobservation criteria below provide an indication of the expected performance requirementsInstance DateDuration fromMatter / problem ( 2 must be selected in total forinstances 1 – 2 )InstanceI dispute or argument among workcolleaguesjob duties or rosterslack of competenceworker mistakedismissalcultural misunderstandingBrief Overview of the matter / problemWork or ServiceContextInstanceMatter / problem ( 2 must be selected in totalfor instances 1 – 2 )dispute or argument among workcolleaguesjob duties or rosterslack of competenceworker mistakedismissalSITCOM DOS Assessment 1 : Assignment , Vi May 2016Apex institute of Education