could you please kindly explain the question using ILAC format.
Bruno and Maria Ferreira, a couple, are recent Brazilian immigrants who arrived in Australia in June 2017. Bruno suffers from severe migraines due to a motorcycle accident that occurred in Brazil a year ago. Prior to the accident, the couple both worked as chefs at a large hotel in Brasília however, Bruno was unable to continue working full-time due to his health condition. The couple therefore decided that a change of lifestyle was required and relocated to Australia with the hope of running their own hospitality-related business. In doing so, they felt that as they would be in charge of the business, there would be a degree of flexibility in the number of hours in which Bruno would be required to work. Both Bruno and Maria have very limited English communication skills. Furthermore, they have no experience in running a business. The couple decided to move to Rocklea, a large suburb in Brisbane. Whilst out on an evening walk, the couple noticed a sign in front of a bakery along Ipswich Road, Rocklea, indicating that the business was for sale. After making enquiries, Bruno and Maria signed the contract for the purchase of the business on the 11 December 2017. A condition of the contract was a seven day cooling-off period during which the couple were able to elect to no longer proceed with the purchase. The next day the couple read from an advertisement in the Westside Times that the BrisbaneCity Council had plans to build a light rail line through Rocklea. However, there was no mention in the article as to the proposed route of the line. They were concerned that if the light rail was to be constructed along Ipswich Road, the construction may obstruct access and the view of the shop thereby reducing the number of customers and rendering the purchase of the business unprofitable. On the 12 December 2017, the couple took advantage of the cooling-off period to investigate whether or not the light rail would indeed be constructed down Ipswich Road. They thoroughly searched the Brisbane City Council website and found no information regarding the light rail route except a notice stating that detailed information regarding the proposed route could be obtained in writing from the council. The couple then emailed the Brisbane City Council Town Planning Department for information regarding the planned route of the light rail and asked specifically whether it would traverse Ipswich Road, Rocklea at the location of the bakery. In making the request, they stressed that they were in the process of purchasing a business along Ipswich Road and unobstructed access was crucial in determining whether it was a viable investment. On the 16 December 2017, the Brisbane City Council sent a letter and attached certificate, in the mail, indicating that the light rail route would not traverse Ipswich Road. Both documents were signed by a Senior Planning Officer from the council. The cover letter indicated that blocking of access to the bakery by the council would be extremely unlikely to occur in the foreseeable future. In coming to this decision, the Senior Planning Officer relied upon the earlier decision of the Council Planning Committee made two months ago, that the route would pass along Sherwood Rd, several blocks to the north. The Senior Planning Officer however, failed to consider a later decision made by the same committee a month ago, diverting the route south to Ipswich Road. As a matter of practice within the Council, all Planning Committee decisions are distributed to all planning officers. However, the officer concerned did not read the second decision in full as he believed the route had already been decided. These committee decisions are not published online or in a printed form. In light of the information found on the certificate and the cover letter, Bruno and Maria proceeded with the purchase, occupation and operation of the bakery
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