Watch the video clips below on delivering bad news. Based on what you learned in Chapter 11, address each question in its entirety and provide an example of how the message could have been delivered in each video.
1) What concepts could have been leveraged and how could these messages have been delivered more appropriately?
2) What emotions were tapped into?
3) Were these messages direct or indirect?
Watch VideoBreaking bad news .. greys anatomy
YouTube URL: http://www.youtube.com/watch?v=eEZOlmAdY4c
Dr. Isaac Cross, a surgical intern at Grey Sloan Memorial Hospital, delivers bad news to a family member — The introduction to what the Chief calls the 4Ls (Location, language, body language, and leave).
Watch VideoHow to Deliver Bad News at Work
YouTube URL: http://www.youtube.com/watch?v=z6pRXVbhlJk
Watch VideoAwkward Performance Review
YouTube URL: http://www.youtube.com/watch?v=gdp4s