our organisation has agreed to deliver the human resources services:Service 1: Provide advice on complaint handling and conflict resolution
Proposed delivery of service: Initial meetings with managers and employees. Presentations and training sessions.
Indicator that service has been properly delivered: Analysis of quarterly employee surveys shows that in 20XX/XX, an average of at least 70% of employees considered that complaints are handled appropriately and conflicts are properly resolved.
Service 2: Provide advice on reducing harassment and discrimination
Proposed delivery of service: Initial meetings with managers and employees. Presentations and training sessions.
Indicator that service has been properly delivered: Twenty percent reduction in complaints relating to harassment and discrimination in 20XX.
Service 3: Provide advice on the use of flexible working arrangements
Proposed delivery of service: Initial meetings with managers and employees. Presentations and training sessions.
Indicator that service has been properly delivered: Five percent of employees utilising flexible working arrangements by July 20XX.
Service 4: Review equal opportunity policies
Proposed delivery of service: Collection and review of policies.
Indicator that service has been properly delivered: All policies to be reviewed and recommendations made by July 20XX.
Service 5: Deliver programs intended to promote diversity in the workplace
Proposed delivery of service: Initial meetings with managers and employees. Programs including:
- Pathways for Women
- Employees as Carers
- Dignity and Disability
- Understanding Cultural Differences
Indicator that service has been properly delivered: An increase in the participation of women in the workforce to at least 35% by July 20XX. All buildings to be accessible by wheelchair by July 20XX. Complaints about discrimination due to religion reduced by 50% in 20XX/XX. At least 10% of employees who identify themselves as carers utilising flexible work arrangements.
- Identify five sources of information that needs to be gathered to allow you to monitor whether or not each service has been properly delivered.