1) what roles do frustration, stress, and emotional disturbances play in the increase of incivility in
organizations? What can managers do to prevent employee behavioral problems?
2) d escribe an instance when you were experiencing “acute stress” at work. What was the cause of the stress and how did you manage it?
3) think back to a recent student or work group project in which you participated, how effective were you as a team member? What behaviors did you engage in that contributed to your and the group’s effectiveness? (Refer to the seven characteristics of effective team members presented in this chapter).
4) think about the last time you had to negotiate something (e.g., a higher grade, the purchase of a new or used car, etc.). Which of the following negotiation tactics were used by and/or the other party: good guy/bad guy, the nibble, joint problem solving, power of competition, or splitting the difference? Identify which tactic was introduced and explain how it was used.