ERP and Change Management at Nestlé – case study analysis
1. What could Nestlé have done better in implementing SAP?
2. What did it do right?
3. What would have been the value of having a change management plan from the beginning?
4. The primary lesson that Dunn says she gained from this project is “No major software implementation is really about the software. It’s about change management.” Do you agree with her statement?