Assume the role of a senior level executive in your organization. There has been increased tension between departments due to organization wide changes brought about by a recent merger. Department heads are not getting along and are behaving in a territorial manner to protect their department’s best interests.
As a leader in your organization, how can you use your conflict management skills to bring about positive outcomes in this situation?
How can your leadership skill assist you in bringing about a peaceful resolution in the conflict and negotiation process in a way that benefits all departments?