Q1. Prepare SERVICE BLUEPRINT from the customer point of view for any ONE service of your choice:
Clearly map the following:
1. The processes involved
2. Time taken for each process
3. Fail points
4. Line of visibility (part of services seen and unseen by customer)
Examples: Car wash, Training program, Medical Service, Restaurant or any service of your choice
Write brief note 200 words, describing how this service blueprint can benefit the company.