You received some patient satisfaction survey data, and you were asked to review the data and consider the impact on consumer relations.

23 Nov 2019

Assignment Content

You are working as a manager in a local hospital. You received some patient satisfaction survey data, and you were asked to review the data and consider the impact on consumer relations.

Review the Patient Satisfaction Survey.

Answer the prompts provided based on the Patient Satisfaction Survey Data.

Cite any peer-reviewed, scholarly, or similar reference.

HCS/131 v7

Effective Consumer Relations

HCS/131 v7

Page 2 of 2

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Effective Consumer Relations

You are working as a manager in a local hospital. You received some patient satisfaction survey data, and you were asked to review the data and consider the impact on consumer relations.

Review the Patient Satisfaction Survey below:

Hospital Patient Satisfaction Survey

Patient Satisfaction Indicator	Current Performance	Goal
Hospital cleanliness	8.2	> = 9.2
Overall patient satisfaction with doctors	7.6	> = 9.2
Average patient wait time	13 minutes	< = 15 minutes
Overall patient satisfaction with hospital	9.7	> = 9.2

Complete the following prompts based on the chart provided above.

Patient satisfaction strength

· Identify a patient satisfaction indicator that could be considered a strength for the hospital based on its current performance and the hospital’s goal.

· Identify a strategy the hospital could use so that this indicator remains a strength in patient satisfaction.

[Provide your response]

Patient satisfaction weakness

· Identify a patient satisfaction indicator that could be considered a weakness for the hospital based on its current performance and the hospital’s goal.

· Identify a strategy the hospital could use so that this indicator does not remain a weakness in patient satisfaction.

[Provide your response]

Patient satisfaction opportunity

· Identify a patient satisfaction indicator that could be considered an opportunity for the hospital based on its current performance and the hospital’s goal.

· Identify a strategy the hospital could use so that this indicator could transform into a strength in patient satisfaction.

[Provide your response]

Explain the importance of effective consumer relations in the health care industry.

· Consider the role data (e.g., surveys) plays in effective consumer relations.

· Consider the role communication plays in effective consumer relations.

[Provide your response]

Cite any peer-reviewed, scholarly, or similar references used to support your assignment

[Provide references used]

Submit your assignment.

You received some patient satisfaction survey data, and you were asked to review the data and consider the impact on consumer relations.

Assignment Content

Effective Consumer Relations

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